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If 80% of your customer’s simple, repetitive enquiries were answered through automation… How many of your skilled resources would be released?
October 2010’s Government Spending Review brought even greater scrutiny on efficiency within local government and the need for extensive budget reductions across all departments. Self Service is the ideal business tool to face your challenges head on, achieving cost reductions quickly and simply - without compromising customer service.
Attitudes towards automation have changed. Our comprehensive, easy to use telephony and email services result in a positive caller experience and mean many customers welcome the opportunity to help themselves to information, 24 hours a day. Here are some figures that may surprise you.
“On an average department annual call volume of 80,000, this releases the equivalent of five to six FTEs’ time. In these austere times and with budgets under such huge pressure, this opportunity should be on every agenda.”
Julian Mead
National Manager – Inform 360 Self Service
Read the full Insight magazine article ...more
Watch our new case study 'Self Service - The Full Story'
using self service to realise substantial cost benefits
Self Service answers an UNLIMITED calls and email enquiries on a range of topics 24 hours a day, 7 days a week – from less than the cost of one F.T.E. The service is fully personalised to the needs of you and your residents and can be implemented in just six weeks.
To find out more or to arrange a short, sharp presentation, click here to contact us.
The UK’s leading provider of Self Service to the Public Sector - YOUR go-to partner for everything Self Service
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