Inform Communications

From a single, specific area such as Recovery to divert large numbers of enquires due to bulk mailings, to complete front-end departmental filtering and enquiry management, Self Service is proven to provide the opportunity for any organisation to improve Customer Service and Save Money.

With the right skills, experience and management, any information can be gathered, collated and re-configured into simple, clear but comprehensive scripts and made available via Self Service. A simple Business Case review will identify if the project you are considering using Self service for has merit.

Self Service, designed expertly and professionally, is not an inexpensive way of stopping enquiries getting through to you. It is a sophisticated method of enquiry management and filtering that benefits both the customer and your organisation. Instant, accurate and consistent information, advice and interactive options, across telephone, email and future contact methods, is not a poor alternative choice to give your customers. You are already offering Self Service in the form of leaflets, web sites and, possibly, 24hr automated payment lines etc. Inform 360 Self Service simply gives you the ability to expand choice of access for your customers and effectively manage your resources.

TESTIMONIAL & ACTIVE SERVICE CONTACT:
Please see our list of Inform Products for current service users who have kindly agreed to act as a reference site. There are also details of service number to try the service and a demonstration email address.

QUOTATION & BUSINESS CASE REQUEST:   
Simply provide us with your details and the approximate number of annual calls the service currently receives and we will provide you with a personalised Full Quotation and Business Case proposal. Click here to Contact us.

FLEXIBLE SERVICE OPTIONS ...more

SETTING UP YOUR SERVICE ...more

INSIGHT MAGAZINE ARTICLE ...more