Inform Communications

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The Business Case PDF Print E-mail

If  80% of your customer’s simple, repetitive enquiries were answered through automation, How many of your skilled resources would be released? Self Service can answer an UNLIMITED number of calls and emails 24/7 from less than the cost of half of one F.T.E. It can be implemented in just six weeks resulting in a fast, simple solution to your customer contact and budget reduction challenges.

From specific service areas such as Recovery of council tax, diverting large numbers of enquires due to bulk mailings to complete front-end departmental filtering and enquiry management, Self Service provides the opportunity for any organisation to improve customer service and saving money. 


The Business Case for Self Service is proven, simple and quantifiable.

  • When given the choice, customers prefer using it – click here
  • It is simple and quick to set up – within just 6 weeks  – click here
  • It can save more than the cost of the service – click here
  • It is flexible and adapts to any service area or style – click here
  • The benefits are extensive – click here

The Business Case for Inform Communications PLC is clear and quantifiable.

  • First class Self Service is an art – the market leader with 20yrs experience – click here

“After making Self Service a success, handling significant numbers of the highly complex and difficult area of Revenues and Benefits, Tandridge District Council have opted for a corporate approach to the benefits of Self Service use. This has started with roll out to Environmental Services where it offers assistance and collects a wide range of information about refuse, recycling, streetcare and reporting vandalism, and with integration of our web online payments system. Now Parking and Housing sections will be added as part of the planned expansion programme, a key component of improving our customer services without significant expansion of our costs”.

Stuart Mitchenall,
Head of Customer Services and ICT, Tandridge District Council


TESTIMONIAL & ACTIVE SERVICE CONTACT:
Please see our list of Inform Products for current service users who have kindly agreed to act as a reference site. There are also details of service number to try the service and a demonstration email address.

 

QUOTATION & BUSINESS CASE REQUEST:   
Please feel free to contact us for a chat, to arrange one of our legendary short presentations or for a comprehensive, personalised Full Quotation and Business Case proposal. Click here to Contact us.

 

 
 
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