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Environmental services is a fast, rapidly-changing service area which requires regular review and updating. The range of areas covered – from missed bin collections to reporting environmental hazards – demands a highly sophisticated script able to respond to changing customer needs quickly. Our scripts are designed so that emergency enquiries or those with the highest volume of calls are at the very beginning, giving them priority and speeding up response times. As situations change, such as altering collection days due to bad weather, our ability to quickly respond with script changes proves invaluable. To demonstrate how comprehensive the Environmental service can be, here are some examples of the key areas we can include in your service:
Refuse & recycling - Pest control / Garden Waste scheme / Collections & non-collections / Ordering bags, boxes & bins / Bank Holidays / Collection days / Advice / Centre addresses and opening times / Bulky collections / Allotments / Pitch & hall bookings / Disposal of vehicles etc. Fly-Tipping & Graffiti - Blocked highways / Pollution / Reporting incidents / Vandalism / Hazardous damage / Reporting graffiti etc. TESTIMONIAL & ACTIVE SERVICE CONTACT: The following is a current service user who has kindly agreed to act as a reference site. There are also details of service numbers / email address to try the service. Service(s): Environmental Services (+ Planning / Revenues & benefits / Housing (Choice-based lettings))
Tandridge Environmental Marketing leaflet link: ...more
Derby Environmental Marketing leaflet link: ...more
Self Service Email demonstration: This example is based on a Revenues & Benefits department but any relevant departmental information can be used in the same way. QUOTATION & BUSINESS CASE REQUEST:
FLEXIBLE SERVICE OPTIONS ...more SETTING UP YOUR SERVICE ...more INSIGHT MAGAZINE ARTICLE ...more
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Environmental