Inform Communications

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Fully managed off-site services PDF Print E-mail

KEY SERVICE AREAS: Organisation-wide

SERVICE OPTIONS: Totally flexible to match your needs. Click here for a list of options.
 

“We make Self Service a decision of choice, and we have been delighted with the professional approach of the Inform team in helping the service grow. Inform has been able to take complex requirements and build them into highly efficient user friendly services. These allow interaction with our residents however and whenever they choose. Inform’s experience and technical knowledge make them an important partner in the provision of 24/7 hour customer service”.

Stuart Mitchenall,
Head of Customer Services and ICT, Tandridge District Council

 

Our fully managed off-site services are the perfect cost-effective solution if:

  • You don’t have your own IVR capability
  • You have IVR capability but do not currently want to invest in the personnel required to design, record, set up and manage the service in-house.
  • You simply want to trial Self Service to gain accurate management data to establish what you want to do and what facilities you will need to put in place.

Our complete package includes all telephone lines, computer hardware and software, top-level secure links, script design, recording, full account management and advice, updating/changes to the script and access to full management data. This can be set up bespoke to your requirements in less than six weeks.  

Due to our vast amount of experience in creating bespoke scripts or referring to our huge library of script designed with and for a wide range of practitioners, we require only minimum input from you to create your initial service.  

We also require very little input from your IT department - just a little telephony involvement to establish contact hunt groups to enable us to transfer calls to you (if these are not already in place).  

We have a similar low involvement process for our web service. Click here for more information.  

Even our pricing is all inclusive to guarantee the service comes in on budget. Flexible payment plans and incentives mean that you can start reaping the benefits and savings of Self Service from Inform Communications, wherever you are in your budget year and however tight your current budget constraints.   

To find out more or to arrange a short, sharp presentation, click here to contact us.  
 
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