Inform Communications

Our sophisticated housing repair scripts are designed to deal with the full spectrum of repair requests from reporting a repair for the first time, chasing progress on a previously reported repair, and reporting emergency repairs. The scripts encompass all main service requests, as well as providing care and upkeep advice and informing the customer of their maintenance responsibilities as well as the Council’s. Repair requests are prioritised, with emergency reports transferring to operators rapidly. We also offer emergency out of hour’s advice to callers.

Our Choice Based Lettings services allow customers to listen to information on available properties, updated on a weekly basis. Customers can filter the information they hear based on their requirements, for example the number of bedrooms required. They can then bid on a property using the automated service, with limitations in place on the number of bids possible per week.

Further to this, we provide advice for people who find themselves homeless on the best course action and contacts for emergency accommodation.

TESTIMONIAL & ACTIVE SERVICE CONTACT:
The following is a current service users who has kindly agreed to act as a reference site. There are also details of service numbers / email address to try the service.

Service(s): Housing (Choice-based lettings) (+ Planning / Revenues & Benefits / Environmental )
Self Service number: 08459 400 473
Contact: Stuart Mitchenall - Head of Customer Services and ICT Tel: 01883 732 724
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Tandridge Housing Marketing leaflet link: ...more

Self Service Email demonstration: This example is based on a Revenues & Benefits department but any relevant departmental information can be used in the same way.
Send a blank email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

QUOTATION & BUSINESS CASE REQUEST:   
Simply provide us with your details and the approximate number of annual calls the service currently receives and we will provide you with a personalised Full Quotation and Business Case proposal. Click here to contact us.

FLEXIBLE SERVICE OPTIONS ...more

SETTING UP YOUR SERVICE ...more

INSIGHT MAGAZINE ARTICLE ...more