Inform Communications

Inform Communications PLC has designed hundreds of services and successfully resolved many millions of enquiries for clients in both the Public and Private sectors over the last 20 years. We understand the unique challenges and obligations of the Public sector, as well as the balancing act required between customer service expectations and budget constraints. 

We believe the key to first rate Self Service is:

• The art of designing customer-friendly, concise scripts that are managed effectively. We have vast libraries of data ready to ensure your service can be implemented within 6 weeks.
• Continually reviewing our scripts to ensure information is accurate and up to date. 
• Our ten day turn around policy when script additions or changes are requested – for free. 

As well as our invaluable script writing and reviewing experience, we also have:

• Sophisticated servers and hardware, housed in government level secure site with multiple duplication back up
• Access to a vast number of lines
• Top level secure internet links and unique software

Whether you require fully managed, off-site services or plan to have your own in-house IVR capability, we offer flexible and affordable services as well as a range of consultancy options to help you get started and support you throughout. 

Experience is everything when it comes to well executed automated services. So why not partner with us, the UK’s leading provider of all things Self Service?

The range of Inform experience:

• UK Local Authorities
• NHS Trusts
• International Government Tourist & Immigration Boards
• UK Central Government departments
• Housing Associations
• Commercial organisations
• Charities
• Mental Health, Youth Justice & Domestic Abuse organisations

QUOTATION & BUSINESS CASE REQUEST:   
Please feel free to contact us for a chat, to arrange one of our legendary short presentations or for a comprehensive, personalised Full Quotation and Business Case proposal. Click here to Contact us.