Inform Communications

Our award-winning customer services Parking module has been designed to encompass all of your knowledge and experience in easy to use telephone and email formats - enabling customers to obtain the information they require, whenever they require it.

Self Serve provides easy access to information, forms, payment services and next step guidance.

Based on current client performance data, the service will resolve between 70% and 98% of all enquiries. This releases your staff from answering large volumes of simple, repetitive queries, leading to a more efficient and customer focused service.

Using highly successful service templates from current parking services, set up is fast and pain free. We manage the entire service on an on-going basis, including all service updates, within the fee. Customer requests are transcribed by us onto a database designed to fit seamlessly with your back office systems and in a range of formats to suit your exact requirements.

You have complete control over the service including where and when you wish to offer access to your team of advisors. We can set this up to transfer calls to the correct team members for specific information, payment lines, external services such as Bailiff's, as well as setting these up for your specific opening times, giving customers alternative options when you are closed or busy.

Once you have tested your service and are happy, you can either transfer your current customer access number and email address to us, or we can provide a new number and email address to be advertised on letter heads, leaflets and other marketing correspondence.

Your service will be up and running in 4 weeks from receiving your instructions - it's that simple.

East Herts Council wins the GovMetric AWARD for Efficiency Case Study 2009… using the council's new INFORM 360 automated PARKING telephone and email customer information system to help achieve this.

Tony Jackson
Council leader – East Herts Council