Inform Communications

As Planning and Building control is a complicated and involved process, the challenge was to create a simple to navigate service that still gave comprehensive information for customers. Using our unique ‘Hot Key’ system to direct customers to the information they need quickly, we were able to create an easy to navigate, fully comprehensive service within four weeks.

Areas included:

Planning Permission:

• Guidelines, Stages, Timescales & Applications New builds/Extensions/Alterations/Porches/Roofs/ Satellite dishes. How to Submit, Fees & checking on current applications.

Information & advice on a wide range of topics:

• including Listed buildings / Conservation areas / Agricultural determination / Certificates of Lawfulness / Trees & Hedges / Registration / Building Control Appointments. 

Full interactivity allows customers to request forms and documents 24hrs a day electronically.

TESTIMONIAL & ACTIVE SERVICE CONTACT:
The following is a current service user who has kindly agreed to act as a reference site. There are also details of service numbers / email address to try the service.

Service(s): Environmental Services (+ Planning / Revenues & benefits / Housing (Choice-based lettings))
Self Service number: 08459 400 472
Contact: Stuart Mitchenall - Head of Customer Services and ICT Tel: 01883 732 724
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Self Service Email demonstration: This example is based on a Revenues & Benefits department but any relevant departmental information can be used in the same way.
Send a blank email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

QUOTATION & BUSINESS CASE REQUEST:   
Simply provide us with your details and the approximate number of annual calls the service currently receives and we will provide you with a personalised Full Quotation and Business Case proposal. Click here to contact us.

FLEXIBLE SERVICE OPTIONS ...more

SETTING UP YOUR SERVICE ...more

INSIGHT MAGAZINE ARTICLE ...more