Inform Communications

Our width of experience and industry insight has enabled us to develop tried and tested scripts for the potentially difficult area of Revenues and Benefits. This area is particularly susceptible to troughs and peaks which Self Service processes with ease. 

Key Service areas: 

Full Revenues and Benefits service including all sections, or a combination of the following:

• Council Tax
• Benefits
• Recovery
• NNDR

CASE STUDY - Tandridge Council

Self Service helps Tandridge District Council deal efficiently with enquiries from residents and reduce avoidable contacts. Watch our short case study video of Julie Holden, Head of Revenues and Benefits explaining their use of Self Service and the operational benefits. 

Self Service in action at Tandridge DC

CASE STUDY - The full story

This short video explores the growing acceptance of automated services by the public and how Tandridge District Council and London Borough of Ealing are using self service to realise substantial cost benefits and customer service improvements - across multiple service areas.

using self service to realise substantial cost benefits

Belinda Black,
Director of Customer Services - LB Ealing Council

TESTIMONIAL & ACTIVE SERVICE CONTACT:

The following is a current service user who has kindly agreed to act as a reference site. There are also details of service numbers / email address to try and examples of how the service is being marketed.

LB Ealing Council

Service(s): Revenues and Benefits (+ Planning / Parking / Registrations / Environmental (in production))
Self Service number: 08459 400 810
Contact: Michelle Bernard - Head of Customer Services Tel: 0208 825 6522 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Marketing leaflet link: ...more

Self Service Email demonstration - send a blank email to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

QUOTATION & BUSINESS CASE REQUEST: