Inform Communications

"Self Service empowers our residents with the ability to access and provide information across four busy service areas 24/7. In order for Ealing Council to achieve the same level of service that we are currently providing we would have had to employ an additional 21 FTE’s which would equate to approximately £525,000 per year.…"

"The service has been a roaring success in terms of providing 24/7 customer service, answering and resolving large volumes of calls and releasing resources. We are now operating with less FTE’s than last year "

"Having proved highly efficient both in terms of providing 24/7 customer service and in freeing up resources within Streetcare Services, we are now considering rolling out Self Service to other busy service areas where we are confident this will help us to provide the residents of Basildon with a comprehensive service that is accessible at whatever time is convenient to them. Inform’s Client Services Team has shown a clear understanding of our requirements and has the ability to deliver a fully hosted and managed service that quickly responds to the changing needs of both Basildon Council and our residents."

"Since implementing Self Service within Sandwell Council, the service has answered approximately 25,000 calls per month and successfully retained and resolved 64% of these enquiries. Self Service has therefore provided the equivalent work of 13.3 F.T.E’s with an associated annual cost of £332,500, for less than the cost of 2 F.T.E’s."

"We make Self Service a decision of choice, and we have been delighted with the professional approach of the Inform team in helping the service grow. Inform have been able to take complex requirements and build them into highly efficient user friendly services. These allow interaction with our residents however and whenever they choose. Inform’s experience and technical knowledge make them an important partner in the provision of 24/7 hour customer service."